Support
One monitored mailbox handles every GMBC membership, billing and privacy question.
[email protected]Response times
We read every message and reply as soon as we can. We do not offer a service-level agreement and we do not commit to a specific response or resolution time. Sending the same request more than once does not speed it up.
What to include
Billing and payments
Charges you do not recognise, failed payments, updating your payment method, or changing the email address on your subscription.
Include: The email address on the subscription, the community name, and the date and amount of the charge.
Cancellation
Cancellation is self-service from your customer portal for every payment provider. Contact us only if you cannot reach the portal or the cancellation did not apply.
Include: The email address on the subscription and the community you want to cancel.
Refund requests
Refund requests are reviewed against the published Refund & Cancellation Policy.
Include: The email address on the subscription, the charge date and amount, and why you are requesting a refund.
Membership and verification
Your membership has not been set up, your Facebook display name changed, or you were removed from a community.
Include: The email address on the subscription, the community name, and the exact Facebook display name on your account.
Privacy requests
Requests for a copy of your data, correction of your data, or deletion of your data.
Include: The email address on the subscription and the specific request you are making.
Before you contact us
- Most billing changes and all cancellations are self-service in your customer portal.
- If a payment failed, you have up to 2 weeks to update your payment method in the portal before the subscription is terminated.
- How it works answers most questions about verification and what membership includes.
Who you are contacting
GMBC LLC, New Mexico, USA. All support is provided by email from [email protected]. We do not operate a phone line, and we never ask for your full card number, CVV or account password. Any message that asks you for those is not from GMBC.
GMBC LLC is an independent company. It is not affiliated with, endorsed by, sponsored by, or in any way officially connected to Meta Platforms, Inc. Facebook is a trademark of Meta Platforms, Inc. Your use of Facebook remains governed by Facebook’s own terms and policies.